Seraphine dress

PREPARATION TIME: Made-to-order items are prepared within approximately 7 to 20 days before shipping. Once your order has shipped, you will receive a tracking number via email.
PRODUCTION + DELIVERY: We recommend ordering 1 month before your event, as production and delivery generally take between 2 to 3 weeks.

As this is a made-to-order dress requiring meticulous craftsmanship, production and shipping times may exceed standard timeframes.

2 delivery options: Standard for €10 or Express for €25. You can make your selection at checkout.

Return Policy – Made-to-measure dresses

All our dresses are made to measure and produced only after your order has been confirmed, according to the measurements and choices you have provided.

Returns are only possible in the event of a manufacturing defect.

In such a case, you have 48 hours from the time of receipt to contact us. Please send us photos so that we can assess the problem. After verification, we will offer an appropriate solution: repair, replacement, or refund, depending on the situation.
We draw your attention to the importance of carefully checking your measurements and the size chosen before confirming your order.

Please note: A manufacturing defect refers only to a major issue that occurred during the production process and affects the quality or use of the dress. This exclusively includes:

* A torn main seam
* A broken zipper
* Fabric that was clearly damaged before use (hole, large tear, permanent stain)
* A significant manufacturing error regarding the order: wrong color ordered, wrong model sent.

Minor imperfections related to artisanal work, such as small loose threads that can be trimmed, slight variations due to handmade production, or personal preferences regarding fit, size, or style, are not considered manufacturing defects.